The purpose of this article is to explain the process of refunding funds from Online Ticket sales.
Promoters must fill out our ACH FORM and mail to
PO BOX 81666
Lincoln, NE 68501.
Please note, that the email in the ACH form will need to match an administrator email on your track's account.
To refund or your ticket go to the event in your tickets page. Once there, click on the "Edit Ticket Status" button.
Once you do, follow the directions in the window that appears. First you'll be texted a code. We use the phone number provided in the ACH form. Then you will set the status as Refund by following the directions in the window.
Refunds will then be processed and will appear in customer's bank accounts within 10 business days.