The purpose of this article is to explain the process of refunding funds from Online Ticket sales.
Promoters must fill out our ACH FORM and mail to
PO BOX 81666
Lincoln, NE 68501.
Please note, that the email in the ACH form will need to match an administrator email on your track's account.
To refund or your ticket go to the event in your tickets page.
- Click the tickets tab on the left side.
- Click the event you wish to 'rain out' or 'cancel' and then follow the steps you see below.
Once there, click on the "Edit Ticket Status" button.
Once you do, follow the directions in the window that appears. First you'll be texted a code. We use the phone number provided in the ACH form. Then you will set the status as Refund by following the directions in the window.
Refunds will then be processed and will appear in customer's bank accounts within 2-5 business days pending their bank account.
Regarding Social Media, just be certain you say: "For the many of you who have purchased tickets online, you will be refunded your full purchase price. You will receive an email from MyRacePass explaining the refund within the next couple of days."