Using Windows Problem Steps Recorder to Document a Problem

Sometimes when there is confusion or you see issues in the MyRacePass Race Management software, it can be helpful to have a screen recording of the concern to send to our support staff. This article outlines how to use the Windows Problem Steps Recorder (PSR) to document a problem. PSR has been a part of the Windows operating system since Windows 7. This utility is used to document the user's steps in reproducing a problem.

1. Press the Windows key and type PSR.

2. Click the listing for psr.exe or the steps recorder app.

   

3. Click Start Record.
4. Complete the steps involved with reproducing your problem.
5. When done reproducing the problem, click Stop Record.
6. Click Save and save the zipped file with your problem steps record.
7. Email the zipped file to MyRacePass support at [e-mail] or attach it in the support ticket.

See Also:

• Managing News
• Tagging Content
• What is the MRP Network?