The purpose of this article is to list the features included in our ticket management screen and give information for each object.
First, creating tickets. The process of creating a ticket and associating it with an event is outlined here:
Once the tickets have been purchased by a customer, there are a few pieces of information you might want. Customer information will show you a report showing customer email addresses, and the ticket analytics page will show you various demographic information about your customers.
These articles will show you how to refund an individual ticket or refund all tickets in the case of a rain out or cancellation.
On Race Night, there are two ways to redeem online tickets, either with an external scanner connected via USB to a machine, or via the all new in-app ticket scanner. Here is an article to help!
Finally, when the race happens, you need to collect your money! Here's how:
In order to receive payments you NEED to have an ACH form on file. Here is a link to that form: ACH Form