The purpose of this article is to list the features included in our ticket management screen and give information for each object.
First, creating tickets. The process of creating a ticket and associating it with an event is outlined here:
Once the tickets have been purchased by a customer, there are a few pieces of information you might want. Customer information will show you a report showing customer email addresses, and the ticket analytics page will show you various demographic information about your customers.
Where Can I Find Customer Information?
These articles will show you how to refund an individual ticket or refund all tickets in the case of a rain out or cancellation.
How Can I Refund an Individual Ticket?
How Do I Issue Refunds Inside MRP Online Tickets?
On Race Night, there are two ways to redeem online tickets, either with an external scanner connected via USB to a machine, or via the all new in-app ticket scanner. Here is an article to help!
Finally, when the race happens, you need to collect your money! Here's how:
How Do I Receive Money from Online Ticket Sales?
In order to receive payments you NEED to have an ACH form on file. Here is a link to that form: ACH Form
See Also: