Canceling a Subscription Plan

This article explains the process of canceling a subscription.

Refunds are not issued for subscriptions, so when a plan is canceled, it is essentially the future renewals that are being discontinued.

How to Cancel a Plan

  1.  Visit the page here.
  2. (Optional) Answer the questions about why the user chose to cancel and what could be done differently.
  3. Check the box to agree to the cancellation policy, then click Cancel Subscription.
  4. The subscription page will now display the Current Plan status as Canceled and a note will appear stating when the plan becomes inactive.

    Current Plan

  5. The user will receive an email confirmation of the cancellation.

See Also:

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request